Old Jul 3, 11, 11:42 pm
  #15  
PTravel
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Originally Posted by slomrtwo View Post
United stated that it is their policy to release seats of any passenger not at the gate more that 45 minutes before departure. As a UA 1P we were compensated later. Being that we had reserved the seats 10 months before, they knew exactly how late our inbound flight was, had staff directing us to our FRA-SFO flight, I don't see why they chose to release our seats even though the flight was not overbooked.
That may have been what the GA told you, but it's not UA policy. I think you were lied to by a GA who was betting your flight would be later than it was. If that should ever happen again, as for a customer service supervisor, or the station manager -- what they did was wrong.
PTravel is offline