Originally Posted by
slomrtwo
United stated that it is their policy to release seats of any passenger not at the gate more that 45 minutes before departure. As a UA 1P we were compensated later. Being that we had reserved the seats 10 months before, they knew exactly how late our inbound flight was, had staff directing us to our FRA-SFO flight, I don't see why they chose to release our seats even though the flight was not overbooked.
That may have been what the GA told you, but it's not UA policy. I think you were lied to by a GA who was betting your flight would be later than it was. If that should ever happen again, as for a customer service supervisor, or the station manager -- what they did was wrong.