I have only flown them twice inter-european, but both times were a huge disapointment. Rude service from an extremely surly crew who were more interested in chatting to each other, even while serving drinks. The whole experience just seemed very unorganised, i.e. when landing at heathrow there was only one bus to take pax to the terminal, half the pax were left standing on the tarmac in the rain for 15 mins. I dont even want to begin talking about the chaos that was supposed to be "check-in"...

However, these experiences were based on only two flights so maybe i was just very unlucky.