My first and last experience with them was intra-europe FCO-CDG earlier this year. FCO got shut down for most of the morning due to fog and our 9 am departure slowly slipped to 10, 11, 12, 1, 2... and then left despite me checking the status every 30 minutes or so with the lounge attendant and her promising to make an announcement when they started boarding. Her response when I asked her where the announcement was a shrug. We were rebooked onto the next departure (sched 3:25, actual 4:30) and endured no fewer than FOUR gate changes in the hour between getting our boarding passes and finding the gate. At one point the monitors had a gate listed that didn't exist... the Alitalia transit desk had no idea where the flight was taking off from... we finally found the flight by blundering into it in terminal B... when it was showing to be departing out of A (or maybe C, can't remember). Boarding was a mess, we were in C but thanks to getting to the gate late were the LAST to get on the plane... bins were stuffed by people shoving their luggage into the first bin they saw. The AZ stewardesses ended up seatbelting my carryon bag into an empty seat 'cause there was literally zero room above. In flight AZ was ok, the food was decent and the stews were warm... I was surprised to see that AZ operates what looks like a US domestic F cabin as C. I assume that will go away along with the Slug-80s?