FlyerTalk Forums - View Single Post - They say CO has the best customer service because???
Old Jul 3, 2011 | 5:34 pm
  #10  
jkburns1
 
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
Originally Posted by star_world
Quite honestly, that's one of the things that keeps me flying CO. There is simply no wait (typically a few seconds, at most a minute or two) any time I call the elite line, which I do very frequently, at various times of the day. I'd say you are extremely unlucky (or calling the wrong number or not being recognised as elite - been discussed here very frequently).
BS.. used to be the case for me, but based on comments here, and my recent experiences, maybe it's YOU that's just lucky. My last 4 calls to Elite line shortest was 20 min and longest 30 which became 35 minutes.
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