Originally Posted by
FlyerChrisK
There have been plenty of times this year where the elite desk (at least for Golds) has a 30-45 minute wait to talk to an agent this year for me. One of the things that keeps my flying AA is that even calling the phone lines for kettles gets me talking to a human being in <30 seconds.
Quite honestly, that's one of the things that keeps me flying CO. There is simply no wait (typically a few seconds, at most a minute or two) any time I call the elite line, which I do very frequently, at various times of the day. I'd say you are extremely unlucky (or calling the wrong number or not being recognised as elite - been discussed here very frequently).