Originally Posted by
mherdeg
I wonder: is UA allowed to IDB passengers before it has solicited and exhausted all available volunteers?
They are supposed to ask for volunteers. But maybe they did. If they posted a "we are looking for volunteers" notice on the TV while you were fixing the ticket with CO, haven't they met that obligation?
You might not want to complain, but it looks to me like the only hope to get something, and it's all but certain that we know what the something will be: a $200 cert.