Originally Posted by
garykung
My suggestion for OP - sue United.
In this case, there is something we know for sure:
1. The OP will definitely not get anything back from United (money or jewelry).
2. United will pull its limitation of liability to "exempt" them from doing anything.
So make your case at court - the most direct and easiest way, sorry to say.
By the way - this is the shareholder speaking...
Couldn't be anything less useful than suing UA. By the terms of its contract of carriage and the jewelry exlcusion, OP's mother has no case and UA wins a motion to dismiss. OP's mom spends the money to file suit in Illinois (she apparently lives in Pennsylvania) and gets nothing.