Flight/Origin-Destination: YOW - YVR
Date: June 26th, 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? On-line Checkin - printed BP at kiosk.
Did you use priority security (if eligible) and if so, was it quick and efficient? Works great at YOW for Nexus card holders.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YOW MLL one coffee machine out-of-order. Need a wider slection of cereals. Everything is sweetened somehow either with sugar, nuggets of maple syrup or raisins. Could we have at least one plain grain cereal (e.g. corn flakes, shreddies, unweetened cherios).
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? Boarded on-time.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Techncial delay. Pilot kept us updated.
Was the IFE activated on the ground? Yes. But several screens had to be reset approx 1 hr into the flight, mine included. Took 15-20 mins for reset to complete.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 minutes
How was the quality of the meal/Onboard cafe? No menus. Orders not taken by status. Omelet was fine. Love the cookies and ice cream.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?No checked baggage.

Overall experience/any other comments Service was great, but had to run through YVR due to late departure from YOW.