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Old Jul 1, 2011 | 12:44 pm
  #107  
PTravel
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Originally Posted by IBobi
Sorry Silver Fox; as I hope you can see, we are working this problem very actively, including daily participation in this thread by our actual technical lead, IBDick. Lots of members are constructively aiding in this process as well by providing details of their experience with the issue, which we deeply appreciate. Snark? Not so helpful.

We apologize again for the delay in resolving this; some things just are not easy to do and this frustrating glitch is unfortunately one of them. IBDick and I will keep updating this thread with our progress as we track down and fix the problem. Please keep the technical details coming!

Paul O'Brien
Community manager
FlyerTalk
Paul, may I make a suggestion? A daily formal update with, perhaps, a little basic info about what has been done, would counter the perception that IBB is content to just let the situation lie.

Thanks!
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