I need help with the following situation. Since I've had no luck with
any phone numbers or email addresses I've tried I'm hoping someone
here has contact information of someone at SAA that will be helpful.

I was flying from the Cape Town airport to Windhoek, Namibia
on March 12, 2011. A few days prior to my leaving South
Africa my debit card was stolen at an ATM in Cape Town. The
woman at the desk told me I needed the credit card I bought
the ticket with, which happened to be the one that was
stolen from me. She gave me no options except to buy another
ticket. I was promised a full refund in 21 business days.

I have called and spoke to numerous representatives both
from the North America office and the South African refunds
phone number (which is impossible to reach from the United
States) and sent various emails to the refund email address
and customer service email address with limited responses.
Now in July nearly 3 months after incident I still have not
received any refund.

When I spoke to a representative from the refunds line back
when I was in Namibia I was told that a "refund charge"
would be applied and I would not receive the full ZAR3231
refund.

I have since received an email from the refunds line on June
20th stating that R2946 (roughly $420) has been refunded to
my card. I would like to note that I paid R3231 (roughly
$462). Not only have I not seen the refund they promised was
refunded to my account, but I refuse to accept a refund
charge for something that was clearly out of my control.


Anyone have any advice?

Thanks!