I am trying to get this story out to as many people as possible. Please do NOT rent from Enterprise; if you have reservations CANCEL them. This is how Enterprise treats their customers based upon my experiences in the last six months, but especially this last 2 weeks:

I rented a car at PIT where I have been renting a car off and on since August, 2010 due to a relocation and having no car. The staff at this office are nasty, rude, and will not go out of their way for any customer. But in all fairness, Enterprise has great rates. Paying for the rental out of my own pocket (by this point I realize I probably could have purchased a car!), I am price conscious so that is my choice and I get it.

I said that I would rent the car for 2 weeks. Unfortunately, I have been ill and got ill during this time. I had asked a friend to call in to modify the reservation since I was unable to drive AND since the airport is one hour away from where I live (they have a neighborhood office but said it would be $100 extra to drop it off there (which is 15 minutes away from where I live).

Turns out there was a miscommunication somewhere along the line and the reservation wasn't modified. This week I received a nasty voice mail from a person at PIT (she is always nasty). I tried calling back to speak with a manager. Was told by this person that the manager is outside and she is inside that I needed to call a different number. Called 6 times - fast busy - no answer. Called the 1.800# - filed a formal complaint. Was told it will be 3 - 5 BUSINESS days prior to a regional manager returning my call. Tried calling again yesterday afternoon - told again no manager. Received two nasty voicemails. Called their #1.800 again. Spoke with a rep. Transferred me to the Manager at PIT. He starts in on me without me being allowed to say anything. The rudeness, the accusations, etc. from the people at this company are just astounding.

Since they are unable to treat a customer with any customer SERVICE, I recommend that all of us stop renting from there until there is a change. I have booked for next week with Avis.

Today I went to the Enterprise in my neighborhood to resolve whatever issue there is. The guy there was polite and listened to my story. He said "I'll call PIT because we have different computer systems and I'm unable to modify your reservation or lengthen it in any way. But I'll call them directly and then you won't have to deal with them." Great I think. He comes back and tells me that the person at PIT told him that he needed to confiscate the keys and that he was not allowed to rent me a car either. Here I am - stuck without a car nor with a way to get home and no car now. He also told me that the Manager at PIT said that they have reported the car as stolen and I could be arrested.

Realize - I have rented from this company (and this station) for almost one year (since August 2010) for almost every week (did not rent a car from January 25 - March 25 (about) as I physically was unable to drive). Why do more and more companies believe that every customer is a potential criminal and since they know who I am, know I have rented, know that I contacted their corporate office to file a formal complaint (since no response received), and I explained my situation and that this was obviously a miscommunication somewhere. The fact that the approach of the PIT staff is one of outright rudeness, nastiness, and not taking care of the issue but instead threatening and then taking away a car just seems ludicrous. I have never received a response from their corporate office or any "real" manager but I am appalled by this experience and really would hope that some FTers would do something e.g., post on your FB page NOT to rent from Enterprise.