Check your account for bonus miles accuracy
My first dine under the UA Triple Feature promotion posted yesterday. Although it said Triple Feature Bonus in my online account and in the confirmation email, I only received double miles (total points = base miles X 2). Called RN, and found out the mistake has been acknowledged. They are reprogramming to insure that when future bonuses are processed, they will reflect triple miles. CSR told me that the number of bonus miles had been corrected in my account, and would show up online in about 72 hours.
However, I was also told that if the miles post incorrectly as double miles to your account, call RN and ask for a correction. 1–877–392–7310 (9 a.m. – 10 p.m. ET, M-F).
I assume the various Double Feature promotions are not affected by this mistake, but who knows?
EDITED TO ADD: The missing miles appeared in my account this morning. Big thumbs up to RN for their customer service.
Last edited by bob12403; Jul 1, 2011 at 4:58 am