Mr HP and I have stayed there twice and both times the service was dreadful. We stayed once DB&B and the whole order for room service was wrong. We asked for a quiet room; they gave us one next to a plant room with a loud hum. We complained afterwards and they gave us a free night. We went on the free night and couldn't even have breakfast at 8am as they had run out of everything but fatty, sweet pastries (Mr HP is a type 2 diabetic and has a very strict diet, so bad news) We waited 20 mins for coffee and just got up and went and got breakfast at McDonald's!!!

This said, we are going back next week for the first time in 3 years and I am hoping they have got themselves organised.

Just to confirm: they DO have 2 double bed rooms. They just don't show on the booking, but when our reservation is booked it shows "guaranteed 2 double beds" AND we have stayed both times in a 2 double room.
There is no Exec Lounge,easy enough to check on the online booking screen.