Originally Posted by
blucys
Mark Belling (local Milwaukee conservative talker on the radio) went off on Frontier in the first 30 minutes of his show today.
He is trying to go to New Jersey on Saturday and there is seat availability on the saturday morning flight for a one-way price of ~$500 to Newark...He claims to have 225K frequent flyer miles and offered to give them whatever amount of miles they wanted for a seat on that flight and they refused saying that they couldnt make any offers to him.
It looks like the flight is at the point of overbooking; the booking engine will accept a maximum of two seats to be sold for his itinerary. In order for most airlines to issue an award ticket for a flight, there must be a physical seat available for that flight. If the flight is at the point of overbooking, they will not book the award ticket, no matter how many miles a customer is willing to use.
This was the policy of Midwest. I believe this is a standard FF policy of most carriers.
If this was indeed the case when Belling spoke to the EarlyReturns department, and the CSR did not explain the reason why he could not get an award ticket for the flight, there was a failure on the part of F9. If the policy was explained, but Belling just did not agree with the policy, or thought that he deserved a special accommodation, then the problem was not with Frontier and Mr. Belling needs to fill in the details for his audience.