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Thread: British Airways - award change fee
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Old Jun 29, 2011 | 5:50 pm
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Originally Posted by littlefish
The ba.com functionality is supposed to allow changes per the OPs circs; and indeed did. The fact it appears to be buggy and can't cope with a 2nd change is IT incompetence not something purposefully not designed ...
Are you sure about this? I thought it was common experience that a second change cannot be done online, and I was under the impression that it's because of the complexity of re-issuing something that's already been re-issued - and that therefore the unavailability of an online second change is deliberate.
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