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Thread: British Airways - award change fee
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Old Jun 29, 2011 | 5:01 pm
  #7  
littlefish
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Don't think I'd be happy in the OPs situation tbh; however, I'd not be taking it out on the agent(s).
The ba.com functionality is supposed to allow changes per the OPs circs; and indeed did. The fact it appears to be buggy and can't cope with a 2nd change is IT incompetence not something purposefully not designed (as per open-jaw upgrades being not programmed etc).

Letter to CR, escalated if its met with cut&paste fob-off.
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