Flight/Origin-Destination: 907 MCO-YYZ
Date: 27 June 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient?
Yes


Did you use priority security (if eligible) and if so, was it quick and efficient?
NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
NA

Was priority boarding offered (if applicable to your status) and efficient?
Boarding was a zoo! The plane was perhaps 10 to 15 minutes late. The video screen at the gate showed the original departure times, including updates like "final call" and "departed" before we boarded the plane. That was probably the reason for the crowed of perhaps 2/3 of the passengers around the gate with no announcements being made to assure them that the screen was wrong and they would not be missing their plane. The "people with small kids and SE and E" almost together is a disaster when so many have kids. Perhaps the max age of kids should be specified (say 4 years) and only once they are in should us Es and SEs be boarded on flights like this. The crowed should also have been asked to move back as a courtesy to allow people with small kids to get through. Hard to say if they were using/enforcing the priority lane - I couldn't get to it anyway


If there was a delay, did the gate agent provide timely updates?
With such a short delay it would not have been necessary if it hadn't been for the video screen indicating the flight had left!



Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
Delay so short - really was just waiting to get everyone on the plane.
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
I think the meal order were in the air but not 100% sure.
Did crew offer a hot towel prior to the meal service?
yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
We had a fair amount of turbulence for the first half hour so meal was appropriately delayed.
How was the quality of all the meals?
Fair - beef was bordering on the tough side.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes



Post departure
If you have checked baggage, did it arrive within reasonable period of time?
NA
Overall experience/any other comments
Again, good flight and crew. Boarding was a zoo.

It was either this flight, or my connecting flight AC464 to YOW where the Captain or First Officer said a particularity sincere "Thank you for flying with us - we really appreciate it" or something like that which was a really nice touch because it clearly wasn't a canned speech. (and don't try and force them all to repeat a canned speech of that type - it wouldn't have the same effect- but do appreciate your crews who do make the extra effort on behalf of your company).