TG cancel flight - business reward - what help can I expect?
Hi
I was booked to travel on an award ticket in business class with Thai on Saturday 6th Aug at 23.59 on TG477 from BKK - SYD.
They have cancelled this flight and put me onto TG471 at 07.55 the next morning some eight hours later.
Does anyone know if they will accommodate us over night in BKK?
The other option is asking to swap to the TG 475 at 19.15 on the original departure date - but this would mean changing our connecting flight with Bangkok Airways from Koh Samui. Does anyone know if TG will cover the cost of this change?
Or maybe BMI DC would consider putting us on a non Star Alliance flight nearer to my original departure time?
The truth is, I have no idea of what I can expect in terms of assistance from BMI DC or Thai Airways.
Anyone with experience out there....your advice would be very welcome!
Cheers!