Last week I booked a oneway reward for my sister. I got an email today saying that while her redeye from the west coast was unaffected, her connecting flight to Nantucket (ACK) had been canceled.

I called CO, and they agent informed me that they had rebooked her on an afternoon flight—some 6 hours later. I asked the agent why the flight was canceled in the first place, to which she somewhat surprisingly replied "mechanical." At that point her demeanor changed immediately, and she told me that while no reward seats were available, the 7 hour layover in EWR was "unacceptable."

After a 30 minute hold, I was beginning to lose hope. Shortly thereafter she came back on the line and informed me that she had coordinated with United to put my sister on the redeye to BOS. To my amazement, the agent then said that CO had booked my sister on a revenue Cape Air flight to ACK (usually goes for $185ish).

This CO Gold is extemeley impressed—especially considering it was a reward flight! Not bad at all CO, not bad at all.