Originally Posted by
Cathay Boy
Did you buy your ticket with status information already included (entered?) I have not needed to shown my cards anymore (until I am flying non-CX but trying to use CX J lounge.) CX is very good in knowing my status as long as I made sure to include my membership number as part of my booking.
Yes, I entered my JMB number in my booking when I bought the ticket. Even when I called to assigned the exit row seat for myself, the CSR didn't seem to recognize my status and asked me to pay for it. When I mentioned my status, she even asked "from which carrier?"
But their system definitely has my status in otherwise they wouldn't had let me preselect seats with this deep discounted ticket.
Originally Posted by
Cathay Boy
Haven't seem them yell at pax before, but I wouldn't be surprised. However, yes, good service is not just being nice to good pax, but keep the same quality of service to even annoying pax.
It's not completely FA's fault but definitely agree with they shouldn't be yelling (or maybe she just sound like she's yelling
) They could have definitely said things in a nicer way and handled it much more smoothly.
Originally Posted by
Cathay Boy
Seriously, what happened to CX or HKIA in general? I can used to count on them to crank it up, now it's like it's barely comfortable (of course a particular area of pax will still complain that it's too cold and put on two blankets, amazing....)
I guess they forgot to turn something on. When I board, the captain got out of the plane and told the maintenance staff the switch was off. So it could be it or completely unrelated
(I would rather it be the A/C switch than something else
)