Originally Posted by
planemechanic
If you feel it is fair to penalize airlines specifically for disappointing you, why do you limit your disappointment to airlines, and not to every company you do business with?
Is your problem that the government fine does not go to the government, but goes to the abused directly?
EPA fines companies for violations. OSHA fines companies for violations. Same with the SEC.
All kinds of laws apply just to train operators. Same can be said for trucking companies. Also taxis and bus operators. I don't think airlines are unique in having specific laws regulating their business.
Many companies I do business with have laws regulating them to protect me (keep me from being disappointed). Sunoco's pumps are inspected. Restaurants have health inspectors. The electric and gas company are highly regulated. Banks too.
Pretty much every company I deal with will be fined for disappointing me.