<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Bretteee:
BA ground agents in New York in my opinion "purposefully" work in slow motion. They hate BA. One told me so. And I believe they are unionized. </font>
JFK BA ground agent is perhaps the worse OW ground staff in this world....
and definitely the worse CX ground service outsourcing decision.
i simply don;t understand why cx didnt do what they did for LAX, i.e. use their own staff.
most of the LAX staff were ex-CX staff emmigrated to US (from HK, PHL, etc.) there must be a sizable pool in NYC area as well.
i guess it was probably flight frequency that made the difference, but once they installed polar route, there will be 11 flights/weeks.
let's send out feedback to cx
