Flight/Origin-Destination: AC002 NRT-YYZ
Date:June 25, 2011
Cabin: J (upgraded at gate)
Status: E

Pre departure
Was check in quick and efficient? Yes, virtually no line at NRT for E's.

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A, used both ANA business lounges.

Was priority boarding offered (if applicable to your status) and efficient?

Yes. I missed the initial priority boarding call but the priority lane was still open when I arrived at the gate. My boarding was processed immediately.

If there was a delay, did the gate agent provide timely updates? Checkin agent provided initial notification of delay - 5:45pm to 8:00pm, gate agent subsequently revised boarding time to 7:40pm rather than 7:00pm as originally speculated.

Onboard - J cabin:
Were the crew professional & well groomed? Yes. SD seemed like a bit of a curmudgeon but can't complain about his professionalism. The other two FA's I primarily interacted with were quite friendly.

If there was a delay, were you provided with timely updates? Once on board there was little in the way of additional delay.

Was the IFE activated on the ground? Not sure, I didn't open my screen until the safely briefing.

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed on the ground. Meal orders were taken in the air. Meal orders were NOT taken by status (unless there were ~39 SEs on the flight, including at least 2 that spoke no English). The order seemed to start with paid-J (speculation) and end with gate upgrades (almost certain). I was one of the last 3 or 4 to have my order taken (6D) the person beside me (in 6G) was also upgraded at the gate and had his order taken after mine. The SD skipped over me after taking orders from all other pax on my side of the plane and then proceeded to take orders from all pax on the other side of the plane (then skipped over 6G).

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Between 1.5 to 2 hours.

How was the quality of all the meals? I had the Greenland halibut for dinner, it was excellent. On Asia-YYZ flights something other than breakfast should be offered as the second meal choice as this is served closer to lunch time or during the afternoon in this case. It would be nice to have a light breakfast option as a mid-flight snack (the dim-sum was good though).

Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, somewhat surprisingly for Toronto, my bags arrived within 5 minutes of entering the baggage hall. I cleared customs with Nexus.

Overall experience/any other comments
As mentioned on another thread I'm a little confused to how my upgrade was processed (http://www.flyertalk.com/forum/16622802-post37.html and subsequent posts), but overall no major complaints.