<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by travellin man:
Are you writing a letter to AA regarding Lorenzo/Alexander? That sounds like a horrendous experience, and a person like that should NOT be working for AA.</font>
Come to think of it, this Alexander guy's behaviour explains the reason his colleagues call him "Lorenzo". That term is not exactly a term of endearment in the airline industry.