A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,235
Weird Avis.com Behavior - Impact to Reservation?
I am booking a car for family next weekend for a total of 5 days...when pricing out the reservation online, it appears to give me a daily rate for one day, to which taxes for the complete 5 days of the reservation period are added - so the resulting total is one day of charges + 5 days of taxes.
This occurs with or without a discount code or coupon.
The reservation rate detail shows the amount for "12 Hours", yet the pickup/dropoff times are correct, indicating 5 days.
I called reservations, and as expected, they were useless and passed me to customer service, who are closed....as is the web support desk.
They have no status with Avis and will need to check out with the counter agent and I don't want last minute reprice drama either at pick up or drop off.
We have email and printed copies of the reservation showing the 'estimated total' - there appears to be no way to get the website to price the reservation correctly, unless it's pricing it correctly, but showing the rate details incorrectly - but I doubt $169 for 5 days of SUV rental at SEA over a holiday weekend is really the correct price, with or without a code.
During the booking process, the site shows the location, but a series of "?????" in place of the pickup and drop off dates/time - yet after confirmation, that information shows correctly - except for the daily rate.
Anyone else seeing this right now?