Originally Posted by
biztraveler2007
As I sit on AA flight 304 to Tampa I see an AA non-rev in 4E first class, yet I noticed at least 3 requests for upgrades by paying customers BEFORE we boarded the plane? And at least 10 standby passengers ?
An AA non-rev in first class while paying customers wait for the next flight?
It appears that the paying customer, who frankly is probably unaware, is at the mercy of the AA who appears to have lost their focus on “customer service.”
I also checked and 4E is not occupied by a nonrev, unless asked to switch seats. I wanted to confirm that the two previous posters that checked this flight are correct that the flight left full, all revenue upgrades cleared, and a bunch of nonrevs were left behind. You never know until you see the passenger manifest in the galley.
Another point that needs to be made, the reason why all the nonrevs were accommodated in first was because coach was full of revenue passengers. As a nonrev, you are accommodated in the cabin that has space for you.