I did receive an email response from Radisson, with in about 15 minutes. Thats probably because I sent the form to the reservation inquiry address. They confirmed that because of "security," they could not release to me my username and password. They also said the username had to contain letters and numbers, whereas the web site does not specify that. They said they were working to clarrify the instructions on the web site. They said I still should be able to pull up my reservation by confirmation number, but there is no field called confirmation# on the reservation review screen. Only profile ID and password. We have gone back and forth 3 or so emails, and they tell me I should be able to find the res on the site, but they don't say how to do it. They keep asking me for a fax number. If I wanted a fax, I would ask for that. I am now tempted to stay in another hotel in London, even if it costs me more than this Radisson reservation. These people send you a response by email, and they don't answer your specific question. You ask them how you can access your reservation online, and they ask you for a fax number? I would post the messages, but they are filled with >>> (you know, forwarding) so I will spare you that...I hate to read email with all those >>> in front of each line. I have sent them one more message, expressly asking them if it is possible, or not possible, for me to access my reservation, and reminding them how inconvenient the web site is. I love how people think anything is justifiable because of "security," or "safety." People are so paranoid about having their credit card number stolen online, while they throw paper receipts with the account number right into the garbage, which is a lot easier for someone to steal from. Even well educated "smart" people think this way.

As I wrote this, I received the message below from Radisson:

"Unfortunately, it is not possible to access any reservations without your
password and profile ID." (Which they will not give me) "As always, you can contact us at 800 333 3333 for
reservations assistance.

I have provided the details of your reservation for your convenience. I show (cut details out)

For your future reference - Only those reservations booked on-line can be
accessed via www.radisson.com <http://www.radisson.com> . When confirming
on-line you may print the confirmation screen if you desire a written
confirmation.

Radisson is currently redesigning their Website. I have forwarded your
comments to our Director of Interactive Marketing. Thank you for your
feedback. I hope that you will visit us again at www.radissson.com
<http://www.radissson.com> . Please feel free to contact me if I may be of
further assistance. Enjoy your stay.

Sincerely,
---

I still find it very inconvenient that they will not even sned me, by paper mail (as many sites will) whatever my username/password is. I know...I get upset about seemingly trivial things, but I am disappointed that the people running organizations and making decisions such as these, all in the good name of "security." What if they told someone they would have to close, and reopen their bank account, because they lost the pin?

I appologize for using this thread to complain at such length and detail. I think the original point of the thread was to complain about "annoying people," rather than "annoying organizational practices." In reality, I probably should have started a separate thread.