Originally Posted by wilp888

I was compensated for a cancelled flight (mx), FRA-SFO, last year in a roundabout way. I was delayed for a day and flew back through ORD, upgraded to F (originally NC). United never contacted me so I waited a day and emailed 1Kvoice asking for compensation under 261/2004. I received a reply from Customer Relations denying my request because of "extraordinary circumstances" and was offered a $350 ecert for my inconveniences. To make a long story short, I had a series of correspondence with CR and finally told them that I would just file a claim through the European Union. I received a call from some executive in CR a few days later who asked me about my cancellation experience. She then offered me another $600 ecert for the "poor customer service" I received (I called 1K reservation to rebook instead of waiting in line at the counter). Since the $950 ecerts were approximately equivalent to 600 Euros, I took the offer. My take from this is that United will not willingly offer compensation under 261/2004 but if you are persistent enough, they will offer you compensation for some other reason.