Originally Posted by
CrazyJ82
Not trying to blame the victim. Just making the point, learned from experience, that even in the internet age it's not always best to assume we can do anything and everything over the web. For better or worse, sometimes there's no substitute for speaking to a real person at the airline.
In hindsight, the lesson learned here is to not just call one person, but call the local reservations, as well as HK reservations, as well as the check in counter and confirm and double confirm that these seats are taken by someone with babies and cannot be bumped off. Basically, being more persistent, which can come off as annoying...
It's sad, but this is how things get done.
