Originally Posted by
hillrider
I don't know about the other alliances, but the most frustrating parts of
oneworld is that many service aspects don't cross airline boundaries.
Examples:
- Calling elite lines: you can't call AA EXP line as a BA Gold, and vice versa. Getting stuck with non-elite customer "service" is not fun
- Many websites/mobile apps that require the use that FF program to get services. Example: BA mobile app (can't do much with it as a oneworld emerald), in the past CX who would not allow ti sign up for SMS notifications
- Special lines, e.g. BA's FastTrack at LHR-5, open only to its elites but not to oneworld's
Perhaps I'm missing something, but why would a BA Gold expect to get priority when calling AA? I'm QF Platinum, and I whilst I fly BA more than QF, I don't expect to get priority if I call BA.
As for FastTrack, I've never had any problem using FastTrack at T5. From my experience it's open to BA elites
and oneworld equivalents.