FlyerTalk Forums - View Single Post - Is OneWorld really an alliance?
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Old Jun 22, 2011 | 1:32 pm
  #8  
hillrider
FlyerTalk Evangelist
 
Join Date: Mar 1999
Posts: 12,097
I don't know about the other alliances, but the most frustrating parts of oneworld is that many service aspects don't cross airline boundaries.

Examples:
  • Calling elite lines: you can't call AA EXP line as a BA Gold, and vice versa. Getting stuck with non-elite customer "service" is not fun
  • Many websites/mobile apps that require the use that FF program to get services. Example: BA mobile app (can't do much with it as a oneworld emerald), in the past CX who would not allow ti sign up for SMS notifications
  • Special lines, e.g. BA's FastTrack at LHR-5, open only to its elites but not to oneworld's
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