Originally Posted by
superking
They can still clawback even if they transfer to CO or UA. I can confirm they are not clawing points back, because they "incorrectly" awarded me multiple 50K points, they did claw the extra points back despite I transferred it to my Freedom Account. However, 50K points remain.
I'm not worried about the clawback of the 50K they just gave me. I am, however, more concerned that, after I spend $3,000, they won't give me another 50K.
Having said that, I was going to do it for 50K anyway. The extra is just icing on the cake.
Originally Posted by
lwildernorva
If you're going to call into question my ethics, you'd better know who I am. And you don't.
I call attention to errors made in my favor in restaurants, in hotels, and in many other areas of my life. I do not do this because I think I'm morally superior. I do this because I don't believe in taking advantage of those situations--and here's why. It's generally the poor person on the front line, who could be you, could be me, and who could've been my mother and father, who bears the brunt of that mistake, many times losing their jobs, or having to make good the money discrepancy out of their own pockets, or at the very least, being given some sort of reprimand that goes into their personnel record, I think unfairly, for their actions. And rarely is the guy in the front office who made the mistake in adopting the policy that results in this kind of action sanctioned in any way, and in fact, he generally gets a nice bonus if sending a targeted offer works out, despite the misinterpretations on the front lines. See, I've learned, consequences generally happen to folks on the front lines, like the folks who post on these boards, and not to the folks in the front offices.
I understand where you are coming from and appreciate your having a different opinion. And I don't think there is anyone here (at least, I hope not), who wouldn't call attention to errors made in restaurants, etc.
But I view this case as different, and here's why: The additional bonus is not a mistake. There is no way that a front-line employee, particularly an outsourced one, would have the authority to give away 50,000 points, which is equivalent to at least $500. Such a decision would have had to have been approved at a higher level, I'm guessing at least two up. I used to work as a front-line employee for a financial services firm that is consistently lauded for its customer service. I was empowered to give back up to $100, no questions asked. Prior to that, I worked for a bank that was not lauded for customer service. I was empowered to give back nothing. $500 is out of the question.
Mike