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Thread: Close-In Ticket Fee Bug
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Old Jun 21, 2011 | 8:33 pm
  #22  
syndney
20 Years on Site
 
Join Date: Nov 2002
Location: Missouri, USA
Programs: Marriott Platinum Elite, AA Platinum, Delta Gold
Posts: 100
Originally Posted by daiseee
I got charged the erroneous close in fee on an ecert redemption on 6/16 an it still hasnt been reversed. Are we meant to apply for a refund? In addition to the cust svc call I already made?
I was told via my CS call on June 16th to go to United.com/refunds and request a refund. I had to put in the ticket number ( starts with 016) in the email request.
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