Originally Posted by
mnmag
As you know, 6/15/11 was the first day that One-Way reward availability was offered on CO. So, if you had checked the
award chart, it clearly states that the reward you booked required 45K miles! Why the system 'allowed' you to reserve it for 25K is unexplainable, but clearly CO has the ability to re-check the 'pricing' & caught the mis-pricing. I agree that the only way you would have seen this problem is the lack of the confirmed itinerary on your CO.com account. The fact that LH has a record of your 'reservation' -- is a separate step in the process, as that is an 'agreement' b/w CO & LH. I assume that your 2nd reward tkt priced correctly, in terms of miles, so it was ticketed promptly.
There are many incidences reported where things happened to confirmed itineraries & no notification is sent, & the only way to be aware of it, is to check the itinerary on CO.com.!
Not sure your awareness comment is appropriate since the OP not only checked online but CALLED to check on the itinerary and was never told that a ticket wasn't issued.
I would ask to speak with a Supervisor about the issue, but expect the 45K 'price' to hold. You could send in a complaint letter to customer relations and maybe they will throw 5 or 10K your way as an apology.