Originally Posted by Atlantico

I booked a flight FRA-DKR Saver Business Class for 25K dated 06/15/2011.
Since it was my first Onepass award I haven't realized that the ticket is not issued instantly. I got the eMail confirmation but have not realized that ticket is not issued.

I called the same day to Onepass asking for the LH reference and got the same. I was and still am able to view the reservation on LH webpage and to select seats.

So actually everything was fine for me and I haven't realized that no ticket was issued.

On June 19/2011 I've booked another flight, this time a one way trip AGP-FRA and got two eMails from Continental. The first one as a purchase confirmation and the second one with the eTicket.

At that time I realized that the miles for the 1st booked flight had not been deducted form my account.

That's when I contacted Onepass again and asked why the miles haven’t been debited and why I haven’t received any eTicket so far. I then got the information that apparently a system issue happened and I need to pay 45K miles and not the 25K, only if I agree I would get the ticket issued.

No one from Onepass ever contacted me informing that my ticket won't be issued since they had an issue. So in my point o view I got a purchase confirmation from Continental where the price for the Taxes and the need miles where shown, but they refuse now to issue the ticket as there was a system issue. It's not my fault that they had any issue and how should I know that there was an issue? Also I haven’t received any information neither via eMail or phone about what happened.....