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Old Jun 21, 2011 | 7:33 am
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Originally Posted by mke9499
Company response has evolved from



to



This story has gotten legs and is all over the place. Customers are saying they cancelled Frontier reservations/will never fly F9 again.

In a way, this reminds me of the flap that SWA went through with Kevin Smith.

Hopefully, this episode will be a learning experience and a chance to refine/clarify policy and legalities, so surprises like this don't reoccur.

This was not a satisfactory experience for anyone involved.

Family has indicated they are planning legal action.
F9 flew him on the next flight, so the lawsuit isn't going to go too far. The airline is going to be the ones humiliated here, not the passenger. F9 will apologize, make a large donation to an organization for the disabled, and give the passenger and his family a whole mess of free travel.

And hopefully all airlines will learn from this and be much better prepared the next time someone needs extra help with safety.
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