AC's rule is that for every 10K Q miles you fly [after 20K Q miles] in a calendar year, you'll get 2 upgrade certs. It doesn't matter whether you are missing the next threshold by 2 or 200 Q miles, if you didn't cross it, then it's not AC's fault. Let's try to keep our complaints legitimate and not flood RD and RM with everything, otherwise, we'll lose our credibility [if we still have any left. ].