Oh I am so looking forward to the antiquated system of non-instant ticketing. After this and trainings simulators, I wonder in how many other areas this airline is going to regress in its processes.

OP, don't be dissuaded by the last post - tell us your routing, original / new points charged, the time difference between when you got your res # and when you called in after noticing it wasn't ticketed, etc. CO doesn't like to admit fault, but you can get them to own up to it with diligence.