Hi guys,

I’m wondering if you can assist. I booked a one-way award using my Onepass Miles.I got the confirmation # stating the needed miles and the Tax price.
The same information I received later via eMail too. However until today the ticket was not issued so I called Continental Onepass in order to know what exactly is going on.

I was told that they might issue the ticket but only for a higher Miles amount, since apparently the system had an issue and calculated the miles wrong.

My question now is; if they confirmed the booking including the miles amount via eMail aren’t they obliged to issue the ticket? How could I know that the miles they were asking for wasn’t correct?

Thank you for any feedback,