Originally Posted by
JDiver
I agree with several here - Front Desk Clerks, who often transit through hotels faster than green mango through a human intestine, are often abysmally unaware of HHonors-related issues, and more than a few do not care.
It pays to be one's own informed advocate, for who could care more than the guest?

VERY TRUE!!! FDC's are not well trained. However, all of my recent awards in Q2 have posted properly, just missing the Amex Cobrand Bonus which never seems to stop having hiccups.