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Old Jun 20, 2011 | 11:57 am
  #8  
traveler2020
 
Join Date: Jun 2011
Posts: 1
more southwest frustrations

The last two flights I had with Southwest were delayed 5+ hours due to "weather". The thing is when I checked the doppler radar from the airport their was no adverse weather where they claimed the delay was being caused. Staff at the airport was fairly rude and said "sorry we can't control the weather" and refused to compensate me. After a few calls they are adamant that "flights delayed due to weather will not be compensated". Today I check on my flight and it's another 4 hour delay. Needles to say I am very frustrated and find Southwest to have become very unreliable. I have been a loyal customer, frequent flier member, and credit card holder of Southwest but have reached my wits end. With no compensation offered for any of these huge inconveniences I am fed up with Southwest. In the past I never had any problems, but it seems Southwest is taking a turn in the wrong direction and while I can't control the "weather", I can control who I fly with and Southwest will not be in my future plans.
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