Originally Posted by
azstar
A "company" IS it's people. Nothing more, nothing less. If one employee does something they shouldn't do, it's natural for people to blame the "company". That's why companies should make their policies clear to all employees and make sure that all employees follow procedures correctly.
I agree that employees represent their companies, but there are always going to be "bad" employees to make the company look bad despite how well the company trains them.
Reading the article, it sounds like Frontier had done "right" by the passenger before this flight (on other flights) and after he was removed from this flight (put on next available flight).