Originally Posted by
Machta
Thanks for your thought--I've actually spoken with a supervisor, and he said that I had to call customer care M-F.
But did you specifically ask to be transferred? If they say they can't, then tell them that you know for a fact that they have backdoor, priority lines to CR in Dallas and that you've been transferred before and that you don't appreciate being told something that isn't true.
Knowledge is key and they aren't going to offer up something like this voluntarily. Obviously, this won't work on the weekends because the CR group is closed.
This should save you a lot of time vs. compiling a bunch of paperwork and mailing it in.
Another tip about calling the CR group. Yes, it's always busy, but if you hang up, redial, hang up, redial, you should eventually get through. I think the longest it's taken me to get through is about two minutes.