FlyerTalk Forums - View Single Post - list of WN website bugs/issues

Jun 18, 2011, 10:46 am

#38

Machta

Join Date: Jun 2011

Location: Colorado

Programs: UAL, LH, AF, SQ, HAL

Posts: 33

Quote:

Originally Posted by texashoser

Machta, call the 800 number and ask them to transfer you to their supervisors in customer relations group in Dallas. If they say they can't do that, they are full of it because they've done it inadvertently for me before.

Of course, the CR group isn't available on the weekends...

On a side note, I sent an email to WN about the price paid for future travel not available on the website when it used to be so. I actually got a call back from a 'Ken' at WN that went to voice mail. He said that's the first time he had heard of it but would forward the issue along. How many times have we heard that?

Thanks for your thought--I've actually spoken with a supervisor, and he said that I had to call customer care M-F.

We're headed out on a camping trip tomorrow. I have a 2-page handwritten letter with twelve pages of documentation that I'm sending to Customer Care via priority mail this morning. I hope I get a reply, but I no longer have confidence in Southwest. How sad.

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