Better late then never

Flight/Origin-Destination: AC115 YYZ-YVR
Date: 19 May 2011
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? Yes...nobody in line at priority check-in
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes...used NEXUS security...completely painless
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes...I was disappointed there was no soup available
Was priority boarding offered (if applicable to your status) and efficient? Yes...priority boarding was offered and used, however the flight was delayed so it really did not make a difference at the end of the day
If there was a delay, did the gate agent provide timely updates? Yes...the gate agent (Wade) was extremely helpful and provided all the information he knew at the time

Onboard - Y cabin:
Were the crew professional & well groomed? Yes - no overall complaints
If there was a delay, were you provided with timely updates? Yes....delay was caused by pax leaving the gate area so their bags had to be offloaded, and then they showed up at the last minute so they had to reload them
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 min
How was the quality of the meal/Onboard cafe? I had the hot meal option (Canelloni)...it was great and not overcooked. The FA insisted it did not come with a snack so when I ordered it with the chocolate bar she was surprised that the total was still $13. I was in row 12 and pounced on the hot meal but there were a lot of other requests for it, and only 3 hot meals aboard.

People in Y I think want hot meals, especially for transcon flights, so AC should look to expand this programme.

Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes, however I received misinformation regarding it. Due to the delay I misconnected to AC564 to SFO. The cx agent said it would come out of the regular luggage carousel...the baggage agent said it would sit in US customs overnight. I was just about to leave the airport when I saw it come out on a different carousel

Overall experience/any other comments

- Lights on AC115 kept at all bright white for majority of flight. Mood lighting system was not used. As these planes have mood lighting, it should be used.
- Delays happen so no harm done there
- Did not like getting conflicting info regarding my luggage as it could have been left at the airport
- When I misconnected, I was rebooked onto the next AC flight to SFO, however there was a UA/AC codeshare earlier that fit my schedule as I needed to be into SFO early. The cx agent said it was full, whereas the gate agent in Toronto showed me it had availablity on his screen prior to leaving for YVR and when I called reservations they switched it no questions asked.