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Old Jun 17, 2011 | 12:01 am
  #312  
SMK77
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Originally Posted by SMK77
Hotel Adlon Berlin. I have never seen more incompetence and ignorance in one place. Definitely not 5 stars. I am GHA Black and wanted to stay with them using a Kempinski Suite-Upgrade Voucher. Turned out to be a complete disaster of miscommunication and the inability to resolve the issue. I left after wasting my time discussing with senior staff and went back to the Grand Hyatt. Best choice in Berlin and highly recommended.
To be fair to the Adlon: The GM returned my complaint in 12 hours and he seemed to be very sorry about the experience. I got a very generous compensation offer to give them a new chance to win back my trust.
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