In the defense of Crown Plaza Ventura Beach, it is hard for a hotel to keep people from leaving fecies in the swimming pool. As long as they addressed the issue immediately, it should not be held against them. THe use of vocabulary from the employee may have been a bit gross, however as long as she had it taken care of right away, that's the important part.

On a side note, that particular CP is an older CP with great views of Surfer's Point and the Boardwalk from the higher levels. I've stayed there over 5 times and had nothing but pleasant experiences. They always give free drink vouchers for the bar at check in even before I became Plat.