So I just purchased a flight from SFO-LAX about two weeks hence, online. After I received the email confirmation for the flight/purchase I received a subsequent "close in ticketing fee receipt" for $75! I called the 1K line and they said the system is not "supposed" to do this and that I have to apply for a refund. That's pretty annoying, and I don't see any way to apply for the refund of such a fee on the online refund page.

Evidently the system is dinging people when they use certificates to purchase tickets. Genius.

I don't know if this will help anybody, as I have not discovered any way to avoid it. Heck, at this point I don't even know how to get my money back.

I guess this is just another one of the changes we're gonna "like".