Aviator99 - yes, you are correct. It shouldn't take this long. VX needs to set up a process to handle this type of call better. Why couldn't the agent who took my call yesterday ask for my record locator and inform me that the refund was processed instead of asking me to call back later and have me transferred to Guest Services? That would have diffused my anger and would have been a more efficient approach to handle this situation. Now I have to check with my credit card to make sure the credit is posted.