Originally Posted by aw

Hi,

I would appreciate some feedback from members who went through a similar situation.

On May 28th I bought a one-way Main Cabin tkt from SFO-SAN. I carefully read the rules and it said that it was fully refundable to the original form of payment.

I checked in for the flight and about 1 hr. before dept. I get a family emergency and had to cancel the trip. I called reservations and the agt. advised me that the credit card will be refunded within 7-10 days. Furthermore, I stopped by the tkt counter to make sure that the reservation is cancelled and agent said that refund will be processed as I have been told. Well, as of today it's been almost 2 1/2 weeks and still no credit on my card. Two days ago I sent an email through their site and I have not heard anything yet. I called res. and the agent told me to request Guest Service but they are only open from 8-5P. I requested to talk to a supervisor but to no avail. I understand that Guest Service might be open during certain times but would it be too much trouble to acknowledge an email? Is getting a refund from a "fully refundable" fare this difficult with VX? Should I just call the credit card company and challenge this charge instead of trying to resolve it through VX?

Thanks.